Support
One address for everything: support@woome.pet. We aim to reply within 24 hours.
Reporting something urgent? Put Report in the subject line and tell us what you saw and where. Reports about content involving a child are handled ahead of everything else — see section 3 of the Terms.
What we can help with
- Getting into your account — sign-in problems, changing your email or password, and account recovery.
- Seats and sharing — who can see what, invitations that didn't arrive, and removing someone's access.
- Your data — getting a copy of it, or deleting your account and everything in it.
- Something looks wrong — photos not loading, a change that didn't save, or anything that behaves unlike the description.
- Reporting content or an account — see the note above.
Things you can do yourself, faster
- Delete your account — from inside the app, in Settings. Deletion has a 30-day grace period; after that it cannot be undone.
- Remove someone's access — from the pet's page or from My Audience. It takes effect immediately.
- Manage a subscription — WooMember subscriptions are billed by Apple, so cancelling and refunds happen on your device under Settings → Apple Account → Subscriptions, not here. Deleting your WooMe account does not cancel a subscription.
What we can't do
- We can't see or recover your password — it is stored only as a salted hash.
- We can't retrieve a photo you permanently deleted after the recovery window has passed.
- We can't take back a photo that someone you invited already saved to their own device. No app can. This is worth knowing before you give someone a seat.
- We can't issue refunds for App Store purchases — Apple handles those.
When you write to us
Two things make a reply much faster: the email address on your account, and what you expected to happen versus what actually happened. A screenshot helps more than a description. Please don't send us your password — we will never ask for it.
Policies
Privacy Policy · Terms of Service (which also serves as the End User License Agreement) · Feedback and common questions